Refund Policy

The costs for the actual certificates and shipping charges, as well as the processing/delivery times, are quoted by the State offices. Express Birth Records is not responsible for any delays or changes made by these offices.

Express Birth Records will refund the fee if you do not receive your record and the fault is ours.

Refunds will not be issued to those who submit an application, yet fail to submit the proper identification verification requirement to complete the application.

Refunds will not be given by Express Birth Records if you do not receive your record because you have supplied incorrect or false information.

The State Offices have their own refund policies.

If you have any questions about refunds, call us toll-free @ 1-888-803-1118.

Monday - Friday 9am - 4 pm CS